We provide support to ensure the trouble-free operation of your infrastructure.
In addition to the services of our partners, we bundle all of our own services under the LifeLine brand.
Basically, our services are co-managed and give you full access to your components at all times. This ensures full transparency for an infrastructure at all times. From our TeVision.ai platform, we generate detailed reports for our customers so we can work together to optimize your services.
Project management and implementation
IT infrastructure projects are labor-intensive. As a service provider, we can take on all the work necessary to implement your plans. Design, pre-staging, logistics, and commissioning are integral components of such projects and they flow into one another. Once successfully implemented, we transfer support of the new infrastructure to your team or Telonic can also handle it for you as part of our Managed Service package.
From our Security Network Operation Center (SNOC), we manage networks, both wireless and wired, around the clock. With our TeVision.ai platform, we proactively identify possible problems and initiate the necessary recovery measures. We assume operational responsibility and coordinate a service level agreement with our customer. If you don’t want to manage your infrastructure with tools from the manufacturer’s cloud for regulatory or other reasons, we can handle it for you on our Telonic Enterprise Cloud (TEC). The TEC is a highly secure environment and is owned and operated by Telonic, so it is extremely secure and yet flexibly adaptable.
Modern wide area networks consist of an underlay and an overlay infrastructure. The underlay is formed by various carriers with their line services, while the overlay is built by Telonic with state-of-the-art SD-WAN gateways. Telonic 24x7x365 is the single point of contact for its customers, regardless of whether a line has failed or an SD-WAN gateway is causing problems. All these threads come together in our Security Network Operation Center (SNOC) which handles carrier management. With full access to SD-WAN gateways and the TeVision.ai platform from Telonic, customers have transparent views of their underlay and overlay infrastructure.
With the help of Humboldt, the security action platform we developed in-house, we monitor all threats and attacks on our customers 24/7.
The experts in the Security Network Operation Center (SNOC) and Telonic T-CERT monitor and analyze all security-relevant incidents in real time and take any necessary measures immediately. All processes and initiatives are designed in such a way that hidden threats can be identified from the flood of information and defused as quickly as possible.
In order to check its own security infrastructure for vulnerabilities, Telonic will simulate realistic attacks against its customers’ defense environments. Neither customer servers, endpoints, nor applications are affected; instead, only agents managed by us are implemented internally and externally. Customers can then use the results to to fix vulnerabilities and thus be more certain that their security systems are prepared for an emergency.
WLAN site survey
A high-performance, stable WLAN requires coordinated infrastructure. In order to optimally design the position of the access points, their transmission power, and choice of channel, the WLAN experts at Telonic determine all the necessary parameters on-site in the actual environment using the corresponding tools. Customers are shown the coverage of their existing WLAN in reports and area diagrams or can receive information about future Wi-Fi options. If Telonic is then commissioned to set up the WLAN, we will take responsibility for making it a reality.
Telonic’s technical experts can be commissioned to analyze problems that occur. In many IT cases, the cause of a problem is difficult to grasp because the reasons can vary from the cabling to the application. With their knowledge and the appropriate tools, the technical experts at Telonic can help customers to precisely identify the root cause of a problem.